HelpScout is a great platform for managing your helpdesk and support tickets. It is taking a different approach from regular helpdesk systems like Zendesk, and it allows you to manage your own email box using a slick and user-friendly interface. Our own support helpdesk is managed by HelpScout.
HelpScout has a paid add-on service called Docs that gives you the option to manage your product/s documentation within the HelpScout platform itself.
From the first look of it, Help Scout Docs includes many options to manage your products’ documentation, but after adding several documents and trying to manage more than one product you actually see that Help Scout Docs we have come to the conclusion that it was actually not designed for that purpose.
Help Scout Docs is lacking many features that are necessary when you want to manage multiple products and / or a large knowledge-base and still provide your customers with a user-friendly interface where they can find the information they need fast and in an easy way.
Help Scout Docs vs. DocFairy Comparison
Here are several example of scenarios you cannot accomplish using Help Scout Docs, but can using DocFairy:
You can not create different products as different identities and you can only arrange your articles in different sections.
Support articles are not tagged and not managed in a way you can reach them quickly based only on partial information.
DocFairy was designed with one thing in mind and that is to create online documentation for all of your products especially if you have more than one products.
Because of that DocFairy structure is based a on product and different articles in order to allow you to add create the best online documentation that real people can use and find information easily.
Unlike any HelpScout Docs, DocFairy give you the option to create different type of documentations including documents, FAQs, video tutorials & resources. This way you can always give the customer the information he needs using his preferred method.
Also because DocFairy was designed in order support unlimited products you will never need to create the same documents more than one and you can assign any documents to any number of products with just 1-click.
The built in product order give you a slick drag the drop interface to arrange any product documents so even if one articles is assigned to more than one product to can arrange it differently per products.
HelpScout Docs is great but If you have multiple products and a lot of documentation articles and content that it’s not the right solution for you needs.
Check all DocFairy Features to find out what make it the only Documentation platform you will even need.