Zendesk is one of the most famous ticketing systems with different packages for small business and enterprise companies.
Using Zendesk you can manage all of your tickets using tickets which a customer can opened in your private helpdesk domain which Zendesk let you choose.
Zendesk also have a portal which will be the front-end of you helpdesk, in this portal you can create sections and articles.
A customer have search box where he can search for a relevant documentation before he open a support tickets.
The real problem with ZenDesk portal like many other documentation that comes packaged with a helpdesk platform is that there are not built to be a real documentation and in most cases there are offered just a complimentary product.
DocFairy was designed with one thing in mind and that is to create products documents with the structure and ability to manage unlimited products and tag each product articles with keywords, topics, and types.
You can create 3 different articles for each product:
- Videos Tutorial
You can read more DocFairy documents types on the online documentation.
One most important difference between DocFairy and Zendesk portal is the ability to find the right documentation quickly ans easily.
Beacuase of the way DocFairy is constructed you give your customers the option to search an documents using multiple filters that create an easy to use process and a slick knowledge base platform.
Check DocFairy features to find more information on how you can built real online documentation that your customer we just love to use and that will save you a lot of time and money.