Your online documentation should be “live” and should always be updated. The updates should include new topics or features that had been added to your products.
Here are few aspect of your documentation which is important updating:
- New product features and options should be added to the documentation
- Product screenshot need to updated with the current latest product version.
- Support tickets that may be applied to the general subjects needed to be added as other customer may encounter the same problem.
Keeping your online documentation updated will reduce the number of tickets your support need to be handle and will drastically improve your customer happiness.