When a customer is reaching your documentation his main objective to find answers either to a problem that he have with the product or he just need an information before he decide whether or not to purchase your product.
Finding the right information is critical for his experience and you need to make it as easy as you can. Most of documentation plugins only allow you to search information only based the regular information WordPress tags. This situation can create a lot of confusion when the customer need to find the information leaving the customer frustrated.
DocFairy includes a lot of options that will your customers find just the right information and here are just some of them:
- Every document, video tutorials, FAQ can be tagged with any number or keywords, topics , types.
- Each keyword or topic or type can be displayed in it’s own page that can be filtered according to specific product.
- Live search engine that displays all the documentation as you search with complete filter according to keywords, products, topics, or types.
These are only few things that make DocFairy a complete documentation platform unlike like any other plugin.